Privacy Policy

How Competishun collects, uses, stores, and protects your personal information.

Table of Contents

1Introduction

Competishun ("we", "us", or "our") respects the privacy of students, parents, guardians, website visitors, and other users.

This Privacy Policy explains how we collect, use, store, protect, and share personal information when individuals access our websites, mobile applications, learning platforms, test series, student communities, or related services.

2Information We Collect

Depending on the services used, we may collect the following information.

3How We Collect Information

We may collect information:

• Directly when users register, submit forms, purchase courses, or contact support.
• Through phone or Google authentication.
• When users participate in tests, classes, or communities.
• Through authorized CRM and student support systems.
• Through cookies and permitted analytics technologies.
• From parents or guardians where appropriate.
• From authorized service providers acting on our behalf.

4Purposes of Data Processing

We use personal information for specified and lawful purposes, including:

5Consent and User Choices

• ✓Where consent is required, Competishun will seek informed, specific, and voluntary consent for the relevant purpose.
• ✓Users may be presented with separate choices for essential account-related processing and optional promotional communications.
• ✓Acceptance of the Terms & Conditions does not automatically constitute consent to receive promotional telephone calls, SMS, or WhatsApp messages.
• ✓Where legally required, users may withdraw consent through the available account settings, unsubscribe mechanisms, or by contacting our privacy support team.
• ✓Withdrawal of consent will not affect processing already lawfully completed or processing that remains necessary or permitted under applicable law.

6Telephone Calls, SMS, WhatsApp, and Email

Competishun may communicate with users for account verification, enrollment confirmation, course onboarding, academic support, payment assistance, and other legitimate service purposes.

Depending on the purpose and applicable requirements, communications may be delivered through:

• Human-assisted telephone calls.
• AI-assisted or automated telephone calls.
• SMS.
• WhatsApp Business communications.
• Email.
• Application notifications.

• ✓Promotional communications concerning new courses, admission counselling, offers, or other products will be subject to applicable consent and telecommunications requirements.
• ✓Users may opt out of promotional communications through the channels provided by Competishun.
• ✓Essential service-related communications may continue where legally permitted.

7AI Calling Agents and Automated Support

Competishun may engage authorized AI technology service providers to assist with student communication and support.

AI systems may be used for:

• Course enrollment confirmation.
• Student onboarding.
• Checking access to lectures, tests, and study materials.
• Answering approved course-related questions.
• Identifying student support concerns.
• Recording support outcomes.
• Arranging follow-up by a human representative.
• Permitted admission counselling or promotional interactions where appropriate consent and regulatory requirements are satisfied.

• ✓During AI-assisted calls, users will be informed that they are interacting with an automated or AI-based assistant.
• ✓Relevant information may be processed by authorized technology providers solely for agreed service purposes and under appropriate data protection arrangements.
• ✓Call recordings and transcripts, if collected, may be used for disclosed purposes such as support quality, training, complaint handling, or service improvement, subject to applicable requirements.
• ✓Competishun will establish safeguards for access control, data retention, confidentiality, and vendor use of student information.
• ✓Users may request assistance from a human representative through available support channels.

8Sharing of Personal Information

We may share necessary personal information with authorized third-party service providers for the following purposes:

• Cloud hosting and application infrastructure.
• CRM and student management systems.
• Payment processing.
• SMS, email, and WhatsApp communication.
• AI calling and customer support systems.
• Learning analytics and technical maintenance.
• Security, fraud prevention, and legal compliance.

• ✓Examples may include authorized payment gateways, Google authentication services, CRM providers, messaging service providers, and AI technology vendors.
• ✓We require appropriate confidentiality, security, and data processing safeguards from service providers handling personal information on our behalf.
• ✓We may disclose information where legally required or necessary to respond to valid legal processes.

9Children's Privacy and Parental Consent

• ✓Many Competishun users are students below 18 years of age.
• ✓We recognize the importance of protecting children's personal information.
• ✓Where required by applicable law, Competishun will obtain verifiable parental or lawful guardian consent before processing a child's personal information.
• ✓We will apply additional safeguards to children's data, including restrictions on processing activities prohibited by applicable law.
• ✓Where parental consent is required, the parent or guardian may contact Competishun regarding applicable privacy rights and requests.
• ✓Competishun will not rely solely on a child's acceptance of general Terms & Conditions where verifiable parental consent is legally required.

10Cookies and Analytics

Our Platform may use cookies, session identifiers, and similar technologies for:

• Login and authentication.
• Maintaining user sessions.
• Security and fraud prevention.
• Remembering preferences.
• Measuring website and application performance.
• Understanding user navigation and improving services.
• Permitted advertising and conversion measurement.

• ✓Users may manage certain cookies through browser or device settings and available consent controls.
• ✓Disabling essential cookies may affect some Platform functionality.
• ✓Where consent is legally required for a particular tracking activity, we will obtain it before carrying out that activity.

11Data Security

• ✓Competishun implements reasonable technical and organizational measures designed to protect personal information against unauthorized access, misuse, loss, alteration, or disclosure.
• ✓These measures may include access restrictions, authentication controls, encryption where appropriate, system monitoring, and contractual safeguards for service providers.
• ✓Although we take reasonable precautions, no digital system can guarantee absolute security.
• ✓We will address and report personal data breaches in accordance with applicable legal requirements.

12Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including:

• Providing educational services.
• Maintaining active student accounts.
• Completing transactions and support requests.
• Meeting legal, tax, accounting, and regulatory obligations.
• Resolving disputes and protecting legitimate legal interests.

• ✓Different categories of information may have different retention periods.
• ✓When information is no longer required and no lawful retention obligation applies, we will delete or anonymize it in accordance with applicable requirements.
• ✓Specific retention periods will be maintained in our internal data retention schedule.

13User Privacy Rights

Subject to applicable law, users may have rights to:

• Request information about the processing of their personal data.
• Request correction or updating of inaccurate information.
• Request erasure of eligible personal data.
• Withdraw consent for consent-based processing.
• Raise privacy-related grievances.
• Exercise other rights available under applicable data protection law.

• ✓Users may submit requests through the official privacy contact details provided below.
• ✓We may verify the identity or authority of a requester before processing a privacy request.
• ✓Requests will be handled within applicable legal timelines.

14International Data Processing

• ✓Some authorized technology providers may process or store information using infrastructure located outside India.
• ✓Any international processing or transfer will be subject to applicable Indian data protection requirements, relevant government restrictions, and appropriate contractual or security safeguards.

15Third-Party Websites and Applications

• ✓Our Platform may contain links to external websites, payment services, authentication providers, or other third-party applications.
• ✓Such services may operate under their own privacy policies.
• ✓Users should review the relevant third-party policies before providing information directly to those services.

16Changes to This Privacy Policy

• ✓Competishun may update this Privacy Policy to reflect changes in services, technology, data processing activities, or applicable law.
• ✓The revised version will be published with an updated effective date.
• ✓Where required, users will receive appropriate notice and an opportunity to provide fresh consent before material changes to consent-based processing take effect.

17Privacy Grievances and Contact Details

For privacy enquiries, correction requests, consent withdrawal, or grievances, users may contact:

• ✓We will review privacy requests and grievances in accordance with applicable legal requirements.
• ✓Where available under applicable law, users may pursue further remedies through the relevant competent authority.