Privacy Policy

1 Collection of Personal Information

We collect certain information about you to help us serve you better. The information collected by us may include, but is not limited to, the following:

• Full name
• Telephone number and mobile number
• Email address
• Service address and location
• Your IP address and browser information
• Information about your device and operating system
• Network and internet connection information
• College or institution name, class and course details
• User uploaded photographs and identity documents (where applicable)
• Demographic information such as postcode, preferences, and interests
• Payment-related information (processed securely through third-party payment gateways)
• Any other personal information which you give us in connection with booking a service, or which is relevant to customer surveys and/or offers

On our website, you can browse without telling us who you are or revealing any personal information about yourself. We may automatically track certain information about you based on your behaviour on our Platform. This information may include the URL you just came from, the URL you next go to, your browser information, and your IP address.

2 Registration and Account Information

To create a profile and use our Platform and services, you may be asked to provide the following information: your name, username, password, email address, the course or examination you are preparing for, your class or year of study, and the name of your school, college, or institution. You may also choose to provide a photograph to be associated with your profile.

We will store your username and course information on secured servers. Your password is cryptographically hashed and your email address is stored securely. These information elements are collectively referred to as your "Personal Account Information" and are held for the purpose of administering your use of the Platform.

3 Your Responsibilities as a User

You are solely responsible for the following:

• Maintaining the strict confidentiality of your Personal Account Information including your username and password
• Not allowing another person to use your Personal Account Information to access the Services
• Any and all damages or losses that may be incurred or suffered as a result of any activities that occur in your account
• Ensuring that the information submitted by you complies with our Terms and Conditions
• Ensuring that the information provided by you is correct and updated from time to time

4 Use of Personal Information

The information collected by us through our Platform is used for the following purposes to enable us to serve you better:

• To provide you access to our courses, test series, and learning resources
• To personalise your learning experience on our Platform
• To process your registrations, enrolments, and payments
• To communicate with you regarding your account, orders, or queries
• To send you updates, announcements, and information about new courses or offers (where you have opted in)
• To find and manage third-party service providers who help us operate our Platform
• For internal record keeping and administrative purposes
• To improve and develop our products, services, and platform experience
• To analyse usage patterns and conduct research to enhance our content quality
• To periodically send promotional emails or messages about new products, special offers, or other information which we think you may find interesting, using the email address or phone number you have provided
• To customise the Platform according to your interests from time to time
• To resolve disputes that may arise with the use of our Services
• To detect and protect us against error, fraud, and other criminal activity
• To enforce our Terms and Conditions
• To comply with legal and regulatory obligations

We may use your IP address to help diagnose problems with our server, to administer our Platform, and to gather broad demographic information.

On receiving personal information about you, you no longer remain anonymous to us. We may use this information to do internal research on demographics, interests, and behaviour to better understand, protect, and serve our customers. This information is compiled and analysed on an aggregated basis.

5 Sharing of Personal Information

We respect the confidentiality of your personal information. We do not sell your personal data to any third party. However, we may share your information in the following limited circumstances:

• Payment Service Providers: To process your transactions securely through authorised payment gateways
• Regulatory Authorities: When required by law, court order, or a request from a government or regulatory authority. We may disclose personal information to law enforcement offices or others in the good faith belief that such disclosure is reasonably necessary to respond to legal processes or to protect the rights, property, or personal safety of our customers or the general public
• Third-Party Service Providers: With carefully selected vendors who help us deliver our services (such as cloud hosting, analytics, and customer support tools), all of whom are contractually required to keep your information confidential
• Business Transfers: Should Competishun plan to merge with, or be acquired by, another business entity, or should there be any reorganisation or restructuring of business, your information may be transferred as part of that transaction. The acquiring entity will be required to follow this Privacy Policy with respect to all the information collected

6 Cookies and Tracking Technologies

Our website and application use data collection devices such as "cookies" and similar tracking technologies on certain pages to help analyse web page flow, measure promotional effectiveness, promote trust and safety, and personalise the content shown to you.

Cookies are small files placed on your hard drive that assist us in providing our services. We offer certain features that are only available through the use of a cookie.

• Essential Cookies: Required for the website to function properly. These cannot be disabled.
• Analytics Cookies: Help us understand how visitors interact with our website so we can improve it.
• Preference Cookies: Remember your settings and personalisation choices.
• Marketing Cookies: Used to show you relevant advertisements and track the effectiveness of campaigns.

You are always free to decline our cookies if your browser permits, although in that case you may not be able to use certain features on the Platform. You may also encounter cookies placed by third parties on certain pages of the Platform. We do not control the use of cookies by third parties.

7 Data Retention

We retain your personal information for as long as necessary to fulfil the purposes described in this Privacy Policy, to provide you with our services, or as required by applicable laws and regulations.

When your information is no longer needed, we take steps to securely delete or anonymise it in a manner that prevents unauthorised access or reconstruction. If you request deletion of your account and data, we will process your request in accordance with applicable law and our obligations.

8 Information Security

The security of your personal information is a priority for us. We take the following measures to protect your data:

• All information is saved and stored on servers which are secured with passwords and pins to ensure no unauthorised person has access to it
• Once your information is in our possession, we adhere to strict security guidelines, protecting it against unauthorised access, alteration, disclosure, or destruction
• Access to personal information is restricted to authorised personnel only on a need-to-know basis
• Payment information is handled exclusively by PCI-DSS compliant third-party payment processors
• We regularly review our security practices and update them as necessary

9 Children's Privacy

Our Platform is designed primarily for students preparing for competitive examinations. We recognise that many of our users may be minors (below the age of 18). We are committed to protecting the privacy of young learners.

We do not knowingly collect personal information from children under the age of 13 without verifiable parental consent. If a parent or guardian becomes aware that their child has provided us with personal information without their consent, they should contact us at support@competishun.com and we will take prompt steps to remove such information from our records.

For users between the ages of 13 and 18, we encourage parental guidance and supervision when using our Platform.

10 Third-Party Links

Our website and application may contain links to third-party websites, payment gateways, or external resources. These third-party sites operate independently and have their own privacy policies. We have no control over and are not responsible for the content, privacy practices, or security of these external sites.

We encourage you to read the privacy policy of any third-party website you visit through a link on our Platform before providing any personal information to them.

11 Your Rights

You have the following rights regarding your personal information held by us:

• Right to Access: You may request a copy of the personal information we hold about you
• Right to Correction: You may request correction of any inaccurate or incomplete information
• Right to Deletion: You may request deletion of your personal information, subject to our legal obligations and legitimate business requirements
• Right to Withdraw Consent: Where processing is based on your consent, you may withdraw it at any time without affecting the lawfulness of prior processing
• Right to Opt Out of Marketing: You may opt out of receiving marketing communications from us at any time by following the unsubscribe link in our emails or contacting us directly

To exercise any of these rights, please contact us at support@competishun.com. We will respond to your request within a reasonable time and in accordance with applicable law.

12 Marketing and Communication

We may communicate with you via the following channels for marketing purposes, service updates, course announcements, and important notifications:

• SMS (Short Message Service)
• RCS (Rich Communication Services)
• WhatsApp
• Email
• Push Notifications through our mobile application

13 Choice and Opt-Out

We provide all users with the opportunity to opt-out of receiving non-essential (promotional or marketing-related) communications from us, after having provided us with personal information.

If you want to remove your contact information from all communication lists and newsletters, or if you wish to opt out of any marketing communications, please write to us at support@competishun.com with your request.

Please note that even after opting out of marketing communications, you may still receive service-related communications such as account updates, order confirmations, and important policy notifications which are necessary for the functioning of our services.

14 Changes to This Privacy Policy

We reserve the right to update, modify, or revise this Privacy Policy at any time to reflect changes in our practices, services, legal requirements, or for any other operational reason. When we make changes to this policy, we will post those changes on this page so that you are always aware of what information we collect, how we use it, and under what circumstances we disclose it. We will also update the "Last Updated" date at the top of this page.

We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. Your continued use of our website and services after any changes to this policy constitutes your acceptance of the revised policy.

15 Grievance Officer and Contact Details

In accordance with the Information Technology Act, 2000 and the rules made thereunder, the details of the Grievance Officer are provided below. If you have any questions, concerns, or complaints regarding this Privacy Policy or the way we handle your personal information, or if you wish to exercise any of your rights, please reach out to us.

All other terms and conditions applicable under the Terms and Conditions of Use at competishun.com will apply to you and will be read along with this Privacy Policy.